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PRIVACY POLICY

 

  1. Who is responsible for treating your personal data?

 

MUSIC ON S.R.L.

P.IVA 07022691211

Viale A. Gramsci n. 22-80122

Napoli-ITALY

 

If you need to CONTACT US for more information about our privacy practices, if you have questions or if you would like to make a complaint, please use the following e-mail: domenico@musicon.com

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  1. Our commitment

 

Personal data protection is our priority; therefore, we have committed to treating only personal data that is absolutely necessary to provide a better service, ensuring clear information and the best practices in terms of personal data security and protection.

 

We make it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy.

Our legitimate interest consists of being able to guarantee that our WEB remains secure, and to help MUSIC ON team understand the requirements, expectations and degree of satisfaction of the users and, consequently, improve the services, products and brands. All these actions will be performed to improve the degree of satisfaction of the customer and guarantee a unique browsing and shopping experience.

The legal basis for processing the personal data of the interested party which is collected is the execution of the sale and purchase agreement. In this regard, the interested party is obliged to provide that data necessary for its execution.

If we are not provided with this data, the sale and purchase cannot be executed.

In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the consent of the same, in cases where it has been given:

  • Management of the registration on the WEB/APP.
  • Management of the sending of information on exclusive promotions, latest news and personalised information adapted to the profile of the interested party.
  • To respond to the exercise of data protection rights, queries and complaints on the part of the interested party.
  • Management of the garment availability notification service on the WEB/APP.
  • Management and issue of the following accreditation of sale documents: e-receipt and Tax Free.

In case you have any query regarding the treatment of your personal data, please CONTACT US.

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  1. What personal data do we use and what are they used for?

 

When you visit our Webstore, we commit to treating only strictly necessary personal data that will enable us to provide top quality services:

 

  1. Online account

When you create an online account at https://musicon.com we will be treating your personal identification and contact data (name, e-mail, address and mobile phone number). We need to treat these personal data to enable you to use all of your online account features, namely, online shopping and be able to access your order history.

 

  1. Direct Marketing

We also need your identification and contact information (name, e-mail and mobile phone number) so we can send general or customised newsletters, information on campaigns and special deals, discounts or promotions, via e-mail. You can unsubscribe from receiving this information at any time using the link in the newsletter we send you.

 

We will only keep your personal data for the time you consent to receiving such newsletters, if you choose to unsubscribe, we will delete your personal data treated for this purpose.

 

  1. Managing transactions

If you would like your taxpayer number detailed in your purchase order, we will need to record it and later forward it to the Tax Authority.

 

  1. Exchanges / Returns

Should you need to exchange an item, we will need your identification and contact data (name, mobile telephone number, address and e-mail). These data and your bank account identification will also be needed should you wish to return any of your purchased items.

 

  1. Customer Care

In order to be able to provide the best customer care and support, will need your identification and contact data (name, mobile telephone number, address and e-mail) so that we can identify you, analyse your request, and contact you effectively.

 

  1. Suggestions and Complaints

You can make suggestions or complaints regarding our services, at any time, by providing your identification and contact information (name, e-mail and mobile phone number).

 

  1. Pastimes

We could use our social networks – Facebook and Instragram – to post pastimes. Whenever you enter and win any of our pastimes, we will need your identification (name) and contact (mobile phone number, address and e-mail).

 

These personal data will only be treated for the purpose of awarding and sending the respective prize.

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  1. How long will we keep your personal data for?

 

We will retain your personal information only for the necessary period to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Therefore, we delete all your personal data as soon as your questions or requests have been answered and duly dealt with, or once the warranties for the articles purchased or repaired have expired

 

Once the deadline for keeping your data has ended, we will undertake to delete, destroy

or ensure your personal data is made anonymous.

 

Should you have any queries or need further information regarding the time your personal data is maintained, please contact us via the following e-mail:

domenico@musicon.com

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  1. Who we may share your personal data with?

In certain cases, and only as strictly necessary, we may disclose your personal data to third parties providing services for us with regard to home deliveries, item repairs, customer care, and marketing activities. We will communicate your personal data to the Tax Authority, as required by law.

 

We will never share your personal data with other companies or brands for commercial purposes

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  1. What are your rights and how can you exercise them?

 

As a rule, the personal data subject has the following rights in terms of data protection:

 

  • Right of access
  • Right of modification/rectification
  • Right to erasure/right to be forgotten
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights to automated decision making and profiling
  • Right to lodge a complaint

To make the application, we may ask you to accredit your identity.

In cases where you have authorised that your personal data be treated in a certain manner, you may withdraw such consent at any given time.

You have the following rights, which may be exercised via the e-mail address: domenico@musicon.com

Your requests will be carefully analysed, and their legitimacy and relevance verified, and

we will take all necessary steps to respond in due time.

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  1. How we protect your personal data

 

We implement commercially reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information.

When you sign into your account or enter payment information (such as a credit card number when purchasing virtual currency), we encrypt the transmission of that information using secure socket layer technology (“SSL”).

Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.

In terms of information security, we are committed to improving continuously and on a daily basis.


Remember: The legal basis for processing the personal data of the interested party which is collected is the execution of the sale and purchase agreement. In this regard, the interested party is obliged to provide that data necessary for its execution. If we are not provided with this data, the sale and purchase cannot be executed.

In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the consent of the same, in cases where it has been given:

  • Management of the registration on the WEB/APP.
  • Management of the sending of information on exclusive promotions, latest news and personalised information adapted to the profile of the interested party.
  • To respond to the exercise of data protection rights, queries and complaints on the part of the interested party.
  • Management of the garment availability notification service on the WEB/APP.
  • Management and issue of the following accreditation of sale documents: e-receipt and Tax Free.

Using our site, you freely consent the terms and conditions of this Privacy Policy and to our processing of personal information for all purposes established in this document. If for any reason, you do not agree to the terms and conditions of this privacy policy, please do not use the site.

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COOKIES POLICY

 

We use cookies and similar devices to facilitate your browsing experience in our Platform, understand how you interact with us and, in certain cases, to be able to show you advertisements in accordance with your browsing habits. Please read our Information about Cookies to understand with detail the cookies and similar devices that we use, their purpose and other information of interest.

 

By using cookies our website will be able to recognise your device next time you visit us, and cookies are also essential in ensuring that it works efficiently. The cookies used on our website do not collect person information that makes it possible to identify you; it will only keep general information such as how and/or the place where you accessed our website from, as well as how you use it. Cookies will only keep information on user preferences.

 

Remember: Using our site, you freely consent the terms and conditions of this Privacy & Cookies Policy and to our processing of personal information for all purposes established in this document. If for any reason, you do not agree to the terms and conditions of this Cookies Policy, please do not use the site.

According to the above, if you prefer to avoid the use of Cookies on our website and do not provided us with this data, the sale and purchase cannot be executed.

 

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What is a Cookie?

 

A Cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website. Cookies are necessary to facilitate browsing and to make it more user-friendly, and they do not damage your computer. They are the main method for storing information used by this website, the browser’s “Local Storage” space is also used for the same purposes as the Cookies.

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Cookies used on our Website

 

We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc…, in the Cookies we use.

 

Cookies are an essential part of how our website works. The main purpose of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, your most visited pages, etc..)

The reason why technically necessary cookies are employed is to simplify use of Website for the users. Some functions of our Internet site cannot be offered without the use of cookies.

Which particular Cookies does this website use are following:

  • User identification cookies
  • User selections cookies
  • SHOPPING BASKET cookies
  • Third party cookies (GOOGLE ANALYTICS, YOUTUBE, PAYPAL, BANDS IN TOWN)

Can I avoid using Cookies on this website?

If you prefer to avoid the use of Cookies on our website and do not provided us with this data, the sale and purchase cannot be executed.

 

So, if for any reason, you do not agree to the terms and conditions of this Cookies Policy, please do not use the site.

 

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TERMS & CONDITIONS OF SERVICE

General Sales Conditions and Returns Policy

I.- General

These Terms of Service constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior agreements between you and us.

The user is responsible for using this website in compliance with the Law, refraining from any unlawful or immoral activity, or any activity that goes against the best practices or rights of third parties.

For using this Website, you warrant to us that you are at least sixteen (16) years old if you are located or if you are Citizen/resident of an EU Member Nation, or that you are at least thirteen (13) years old if you are located in the United States, and that you possess the legal ability to enter into this Agreement and to use our Website in accordance with this Agreement.

All Products on the Website is owned or controlled by us and/or our licensors, name of MUSIC ON®

II.- Our Purchasing Process

It’s very easy for you.

  • Add an item that is available in different sizes or colors to your shopping bag, please select your size first. Then click on “add to cart”. A shopping bag pop-up window will appear, giving you an overview of all the items that you have placed in your shopping bag.
  • To complete your order, click on “proceed to checkout” at the right bottom of the page to continue.
  • Fill the gaps and pay


PRODUCTS & PRICES – The prices provided by MUSIC ON include the tax applicable by law (VAT). MUSIC ONreserves the right to change its prices at any given time, and items may be available for limited periods of time established by the brand.

The user is responsible for any shipping costs, unless otherwise established by the brand.

PAYMENT METHOD – You can choose which payment method you prefer from the following options:

  • Debit or Credit Cards with PayPal Platform.
  • PayPal. We use the most advanced coding systems (SSL) to guarantee that your purchase is secure.

 

WARRANTY – Our warranty period begins from the date the product is delivered. If you verify any defect to the product, you can send e-mail to the customer support service at: shop@musicon.com, referring the order number whenever possible.

III.- Returns Policy

If you need to return a product purchased on our website, please send us an e-mail to: shop@musicon.com, indicating the order number, the information of the product to be returned and the reason for the return. We will answer you with the steps to follow for the return.

 

Returns are made within 15 days from the day the order was received. Customer will be responsible for the cost of returning the Product, in its original condition with the tags attached.

Only returns in perfect condition will be accepted, and must include the corresponding receipt. Returns or changes of underwear, masks or compact disc (CD’s) are not accepted.

Our team will clarify your queries and/or respond to any requests for information sent to the following e-mail: shop@musicon.com

GENERAL CONDITIONS – Our returns procedure:

  • Customer will be responsible for the cost of returning the Product, in its original condition with the tags still attached. (Except returns for factory defects or incorrect products shipped)
  • All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached.
  • Merchandise must be returned in one package.
  • Customized items cannot be return or exchange.
  • In case the products received are damaged (not altered o damaged by customer) or the requested model, size or colour does not correspond, please contact us sending an e-mail to shop@musicon.com, attaching a clear picture of the product that is the subject of the claim.

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RETURN ADDRESS

Via Giuseppe Babbi, 28

47924 Rimini-ITALY

Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:

  • The refund is always credited to the payment method with which the original purchase was made
  • The refund is always credited in the same currency as the original purchase
  • The refund is always credited to the purchaser’s account
  • If the purchase was made with a gift card, a new gift card will be issued
  • The time it takes to receive your refund depends on the payment method or your credit card provider
  • If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid, that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
  • If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher.

 

 

STOCK-OUTS- Procedure

In the case of unavailable products and/or stock-out, the client will be informed by e-mail as soon as possible that the order will be completely or partially cancelled and the client is entitled to the reimbursement of the respective amount paid.

Our team is at your disposal for any questions you wish to make about our conditions of sale and return. Find us on shop@musicon.com

The aforementioned conditions are governed by the Italian Law. Any dispute arising in relation to the products sold on MUSIC ON Website shall be resolved by the Italian law and courts of law, whereby any other law or courts are expressly waived.

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RETURN ADDRESS

Via Giuseppe Babbi, 28

47924 Rimini-ITALY


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